Shipping & Returns

Ordering Information::

Payment Options
There are 3 ways to pay. Payment must be received in US funds. Payment options are the same for phone orders, mail orders and internet orders.

1. Prepay by using a School Check, Booster Check, Cashier's Check, Certified Check, or a Money Order (We cannot accept personal checks). If you are using this option for an internet order you simply order as you normally would and when you get to the payment screen you choose prepay and print out the page using your browser's print button and mail it along with your check or money order.

2. Purchase Order. Simply mail or fax us a copy of an official school or district purchase order signed by the Superintendent or Authorized Purchasing Agent. Orders placed with a purchase order are processed when the mailed or faxed copy is received. Payment terms for purchase orders are Net 30 Days. If you are using this option for an internet order you simply order as you normally would and when you get to the payment screen you choose purchase order and print out the page using your browser's print button and mail it along with your purchase order.

3. Credit Card. We accept Visa, MasterCard and Discover. Cardholder must provide name, billing address, telephone number, card number, expiration date and signature. Credit card orders can only be shipped to the cardholder's home or business address.


Samples
Samples of many The Band Room products are available by calling our professional sales staff at 1-866-757-2263. You must prepay or charge your Visa, MasterCard or Discover for all items requested. You may inspect samples for up to 15 days. After the samples are returned, your account will be credited. The customer is responsible for return shipping.

Returns
The Band Room cannot accept returns unless a Return Authorization Number has been issued. To obtain a Return Authorization Number please call The Band Room Customer Care Department at 1-866-757-2263 or e-mail at returns@thebandroom.com. All packages returned without a Return Authorization Number will be refused. Merchandise is non-returnable after 30 days from dated invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. A 20% restocking and handling fee applies to all returns. Special design or custom made items, fabric and videos may not be returned. In the event of missing items, duplicate shipments, incorrect sizes or colors, lost shipments, or product defects please contact the The Band Room Customer Care Department at 1-866-757-2263 or e-mail at customerservice@thebandroom.com.

Prices
School discounts have been incorporated into catalogue prices. Shipping and Handling charges are added to all orders. Prices listed in any The Band Room catalogue or advertisement are subject to change without notice.

Collection
Checks returned to The Band Room due to insufficient funds will be charged $50.00. All invoices on accounts for more than 30 days are subject to a 2% per month deliquency fee (24% annually). These terms also apply to non-profit organizations and will be added to statements on a monthly basis. In the event that affirmative action is required on the part of The Band Room to collect the amount owed, the buyer shall pay The Band Room all cost of collection including reasonable attorney fees.

LIMITED WARRANTY

All items purchased from The Band Room are warranted for a period of one (1) year from the date of purchase to be free from manufacturing defects. The Band Room will, at its sole option, repair or replace defective goods, refund the purchase price, or issue a credit toward the purchase of other goods from The Band Room. These rights are in addition to any warranty provided by a third party manufacturer. To exercise your rights under this warranty, contact our Customer Care Department for a Return Authorization Number. You are responsible for return shipping.

Except as provided above, The Band Room hereby DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Band Room SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTAL OR PUNITIVE DAMAGES that may be suffered as a result of manufacturing defects in, or the use of, goods sold by The Band Room. Indiana law governs all purchases from The Band Room. Any litigation concerning such purchases must be filed exclusively in Posey County, Indiana within one (1) year after the claim has accrued or be forever barred. BOTH PARTIES WAIVE ANY RIGHT TO TRIAL BY JURY.

This warranty and any warranties and/or remedies provided by any third party manufacturer of the goods sold by The Band Room give you specific legal rights and you may have other rights which vary from state to state as some states do not allow the exclusion of warranties, incidental or consequential damages or the limitation of remedies.


Delivery Map::

Shipping Information
• Most Shipments in the 48 Contiguous States are made via UPS Ground.
• Shipments to Alaska and Hawaii are made via UPS Next Day Air® or UPS 2nd Day Air® only. Additional shipping charges will apply.
• UPS Next Day Air® and UPS 2nd Day Air® are available at an additional charge. Please call for prices.
• Call for prices and carrier on overseas shipping.
• In Stock items are shipped within 24 hours of approved order.
• Custom made and special design items will be shipped as soon as they are manufactured.
Shipping Damage
At The Band Room we take great care packing and shipping your merchandise to insure your order arrives safely. Occasionally a shipment will become damaged in transit. If you suspect shipping damage when you receive your order, please take the following steps:
1. Open all packages immediatly.
2. Save all shipping material.
3. Notify The Band Room's Customer Care Department for replacement of your
damaged items. Call toll free at 1-866-757-2263.

Shipping Chart::

Order Total
Ground Service  
$0.00 to $15.00 |
$7.80  

$16.00 to $30.00 |
$10.95  

$31.00 to $75.00 |
$13.95  

$76.00 to $100.00 |
$17.95  

$101.00 to $150.00 |
$19.95  

$151.00 to $200.00 |
$22.95  

$201.00 to $300.00 |
$26.95  

$301.00 to $400.00 |
$31.95  

$401.00 to $500.00 |
$37.95  

$501.00 to $600.00* |
$44.95  

Next Day and 2nd Day Shipping are not currently available online. Please call 1-866-757-2263 to place an order with these shipping services.

* If your order total is more than $600.00, figure additional Shipping and Handling from the begining of the chart. For example, if your order total is $625.00, the Shipping and Handling would be $41.95 + $7.95=$49.90.
*Call 1-866-757-2263 for shipping and handling prices on 6', 7' and 8' flag poles, podiums, all Jarvis products, flocked headwear, helmets, shakos and uniforms.


Copyright© 2017 The Band Room

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